Being Jane Malkovich: A Look Into the World of an XP Customer
نویسندگان
چکیده
One of the pivotal roles in XP is the customer, but little guidance is provided in the literature on the practicalities of succeeding in this role. We used an interpretative in-depth case study to explore a successful XP project. We obtained multiple perspectives on the implementation of the customer role, and this paper includes excerpts from interviews with the customer and other development team members. We found that the interviewees provided a consistent picture of the XP customer role and they agreed that the XP customer role, especially for larger organisations, is very demanding. It requires preparation, skills, attention to detail, and the ability to make critical decisions.
منابع مشابه
Towards flectronhc Customer Relationship Management: An e-CRM Solutions Development Methodolo
customer is felt more and more. Today organizations can't make it faraway without giving attention to their customer's needs. For this purpose organizations try out many concepts which can help them be leader in managing their customers. One such concept is the Customer Relationship Management (CRM). CRM has come a long way since its inception in business circles and its major change is felt in...
متن کاملUser-Centered Design and Extreme Programming
User-centered design (UCD) aims at designing software so that users needs are considered throughout the process. Extreme programming (XP) is the most well-known agile software development method. It aims at being so lightweight that changing requirements even late in the project do not cause much rework. This paper focuses on identifying conflicts between UCD and XP as well as discussing ways f...
متن کاملAn Applied Linguistics Look at the Linguistic Comparison of Nominal Group Complexity between Two Samples of a Genre
The roles and effects of changes in syntax on comprehension and processing effort, and the relationships between these two, comprise a large and separate field of inquiry, with the general belief now in place that such changes and variations bring about varied psycholinguistic and discursive implications for comprehension, manifesting themselves differently in different genres.The current study...
متن کاملMeasuring and Predicting Customer Lifetime Value in Customer Loyalty Analysis: A Knowledge Management Perspective (A Case Study on an e-Retailer)
Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...
متن کاملUsing XP to develop a CRM framework
This paper describes our experiences with using XP practices within the EU-project CARUSO. The objective of CARUSO is the development of a framework for building customized Customer Relationship Management (CRM) applications. Originally, the project was planned with a traditional software development process in mind with a first prototype for evaluation by the customer and a second prototype bu...
متن کامل